dewata Privacy Policy

This page describes what we collect when you use dewata and how we keep that data protected. We take your privacy seriously and follow strict practices to safeguard personal information, payment details, and account activity across all users who access our platform from supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Our approach to data handling reflects our commitment to transparency. We explain what information we gather, why we need it, who has access to it, and how long we retain it. We use industry-standard encryption, secure servers, and regular security audits to protect your account. If you have questions about how we handle your data on dewata, our team is available to help.

This policy applies to all users of dewata—whether you access our platform via web browser, Android app, or iOS web interface. It covers sportsbook betting, live-dealer tables, slot games, and esports markets on our service.

What we collect on dewata

We at dewata collect information in several categories to operate our platform safely and comply with regulations.

Identity information

We collect your full name, date of birth, national identity number (KTP), and passport or driver's license number for Know Your Customer verification on dewata

Contact details

We collect your email address and phone number to communicate with you and verify account ownership on dewata

Address information

We collect your residential address and verify it using utility bills or bank statements for compliance on dewata

Payment information

We collect payment method details (bank account, mobile wallet identifier) when you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet on dewata

Account activity

We log all bets, game outcomes, deposits, withdrawals, and account settings changes on dewata

Device information

We collect your device type, browser version, IP address, and operating system for security and app optimization on dewata

We collect this information directly from you when you register, verify your account, place a bet, or contact support on dewata. Some information is collected automatically—your IP address, device type, and browser details are logged each time you access our platform. This helps us detect suspicious activity and maintain service quality across our networks.

How we use your data on dewata

We use the information we collect on dewata for specific purposes outlined below.

• Account operations: We use your identity, contact, and address information to create and manage your account, process deposits and withdrawals, and communicate important updates about your account on dewata.
• Regulatory compliance: We verify your identity and address to meet Know Your Customer and anti-money-laundering requirements in jurisdictions where dewata operates.
• Fraud prevention: We analyse your account activity, device information, and payment patterns to detect and prevent fraudulent transactions on dewata.
• Game settlement: We use your account activity logs to settle bets fairly, calculate cashback and bonuses, and track your loyalty tier progression on dewata.
• Customer support: We access your account history and contact information to respond to your support requests via email, live chat, or in-app tickets on dewata.
• Platform improvement: We analyse anonymised usage patterns to improve game performance, app stability, and interface design on dewata.
• Marketing: With your consent, we use your email address to send promotional updates about new games, seasonal bonuses, and loyalty rewards on dewata. You can unsubscribe at any time.

How long we keep your data on dewata

We retain your personal information for as long as your account is active on dewata. After you close your account, we keep your data for a minimum of seven years to comply with financial regulations and tax requirements in jurisdictions where we operate. This retention period allows us to respond to disputes, verify historical transactions, and maintain audit trails.

Your payment information is encrypted and stored securely. We do not store your credit card number or bank password on dewata—we only store references that our payment processors provide. These references allow us to process future transactions without asking you to re-enter payment details every time.

If you request account deletion on dewata, we will anonymise your personal details but retain transaction records as required by law. You can contact our support team to discuss data retention options that comply with your local regulations.

Third-party processors and data sharing

We at dewata do not sell your personal data to third parties. However, we share specific information with trusted partners who help us operate the platform.

• Payment processors: We share your payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process deposits and withdrawals on dewata.
• Verification providers: We share your identity and address documents with third-party KYC services to verify your information on dewata.
• Hosting providers: Our servers may be located outside your jurisdiction. We use encrypted connections to protect your data in transit.
• Customer support tools: We use secure ticketing systems to manage support requests and keep conversations private on dewata.
• Regulatory authorities: If required by law, we may share account information with tax authorities, law enforcement, or gaming regulators in jurisdictions where dewata operates.

Cookies and tracking on dewata

We use cookies on dewata to remember your login status, store your game preferences, and track how you navigate our platform. Cookies are small text files stored on your device that help us provide a faster, more personalised experience. Essential cookies are required for dewata to function—without them, you cannot log in or place bets. Optional cookies help us improve our service by showing us which games are most popular and where users encounter problems.

You can disable cookies in your browser settings, but doing so may prevent you from using certain features on dewata. We do not use cookies to identify you personally—they only store preference data and your session identifier. Third-party analytics services may also place cookies on your device; these are controlled by their own privacy policies, not ours on dewata.

How we protect your data on dewata

We at dewata use industry-standard encryption (TLS/SSL) to protect all data transmitted between your device and our servers. Your password is encrypted and never stored in plain text. Your payment information is encrypted and isolated from our main database. We conduct regular security audits and penetration testing to identify and fix vulnerabilities on dewata.

Our team has limited access to your personal data—only support staff and compliance officers who need to review your account for legitimate purposes can see your information on dewata. We train all employees on data protection practices and require them to sign confidentiality agreements.

If we discover a data breach that affects your account on dewata, we will notify you immediately via email and through your account dashboard. We will explain what happened, what data was compromised, and what steps we are taking to protect you going forward.

Contact us about your privacy on dewata

If you have questions about how we handle your data, how to access your information, or how to exercise your privacy rights on dewata, please contact our support team. We are available via live chat during business hours, email for general inquiries, and in-app support tickets for account-specific concerns. Our team will respond within a standard service window and help you understand your options.

We take privacy concerns seriously on dewata. If you believe we have mishandled your data or violated this policy, we encourage you to contact us first so we can investigate and resolve the issue. If you are not satisfied with our response, you may contact the data protection authority in your jurisdiction.